Return & Refund

At Veerva, we’re dedicated to your satisfaction! We’re here to make your shopping experience smooth and enjoyable. Please take a moment to review our Return & Refund policy below, and let us know if you have any questions.

1. Sizing Help
To get the perfect fit, we suggest checking our Sizing Chart and measuring yourself before ordering. If you find any sizing issues, just let us know within 14 days at support@veerva.com, and we’ll be happy to assist.

2. Changing or Canceling Your Order
We get it—sometimes things change! You can adjust or cancel your order within 24 hours of placing it by emailing us at support@veerva.com. After that, your order will already be in production, and further changes won’t be possible.

3. Damaged or Incorrect Items
We want every Veerva item to arrive just as you expected! If something’s not right—whether damaged or incorrect —please email us at support@veerva.com within 14 days with a quick photo and description of the issue. We’ll make it right with a replacement or refund. Please allow 5–10 business days for refunds to process, depending on your bank.

4. Order Delays
If your Veerva order hasn’t arrived within 60 days, we’re here to help! Reach out to us at support@veerva.com or online, and we’ll work on finding a solution.

5. Returns
Since every item is custom-made, we aren’t able to accept returns. However, your happiness is our top priority, and we’ll do our best to make it right. Just get in touch with us at support@veerva.com, and we’ll find a solution that leaves you satisfied!

6. Refunds
Not completely thrilled with your order? Simply reach out within 14 days at support@veerva.com with a brief explanation, and we’ll review each case individually to offer a replacement or refund where appropriate.

Please Note: We’re unable to provide refunds for:

  • Orders with incorrect shipping addresses entered by the customer
  • Orders where an incorrect size was selected
  • Items that have been worn, washed, or otherwise altered.

Thank you for choosing Veerva! We look forward to ensuring your satisfaction every step of the way.